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NEWCAL Industries: 800.287.5055
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Services
Equipment Service
| Minimize Downtime For Your Critical Systems |
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When selecting a new fleet of copiers, multifunction products or printers, quality of service is just as important as product quality. All vendors say that they have the best service. It takes tremendous determination to provide superior service day-in & day-out. Not every dealer commits the resources necessary to do this. The right culture and policies must be in place. NEWCAL is ranked as the #1 servicing dealer by Canon in the 12 state western region. |
Equipment Service Standards
- One hour technician callback
- Average response time 3 hours
- 98% first call close rate
- Blackberry communication with all field technicians
- Email based service diagnostics
- Lowest ratio of machines to technicians in the Bay Area
- Average Technician tenure 8 years+
- Preferred Canon Service Provided for Canon USA in the San Francisco Bay Area
- Service, Support & Repair for Canon Copiers, MFPs & Digital Presses
- Network printing, scanning, document imaging, e-mail and desktop fax support
- MCSE certified network support personnel
- Onsite / Offsite technical support
- Extended Support Packages
- Unlimited phone support
- On site support for moves & relocations
- System Administrator and Advanced user training
- System and user software updates and patches
- Ongoing software support
